Cancellation Policy

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us:

Linneborn Metallwaren GmbH
im Langel 30
59872 Meschede
Email: info@linneborn.de
Fax: +49 (0)2903 – 2017
Tel.: +49 (0)2903 – 7693

by means of a clear statement (e.g., a letter sent by post, fax, or email) or via our withdrawal form, of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
You can find the withdrawal form at the end of this page or as a PDF for download: PDF Withdrawal form

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. For goods that cannot normally be returned by post due to their nature, the costs are estimated at a maximum of approximately 30 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not exist for distance contracts:

For the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

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Withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back.

To:
Linneborn Metallwaren GmbH
im Langel 30
59872 Meschede
Email: info@linneborn.de
Fax: +49 (0)2903 – 2017

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

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Information on Alternative Dispute Resolution – Online Dispute Resolution (ODR)
The EU Commission has established an internet platform for the online resolution of disputes (so-called "ODR platform"). The ODR platform serves as a contact point for the out-of-court settlement of disputes arising from online sales contracts. The ODR platform can be accessed via the following link:
http://ec.europa.eu/consumers/odr/.
We are prepared to participate in an out-of-court dispute resolution procedure.